Cancellation Policy

Last Updated: 6 August 2024

General Cancellation Terms

At Wedifolio, we understand that plans can change and unexpected circumstances can arise. This Cancellation Policy outlines the terms and conditions for canceling bookings and services through our platform.

Cancellation by Customers

• Notice Period: Cancellations must be made at least [number] days prior to the scheduled event or service date to qualify for a full refund.
• Refund Eligibility: Refund eligibility and amounts vary depending on the service provider’s individual cancellation policy, which will be clearly stated at the time of booking.
• Partial Refunds: If a cancellation is made within [number] days but less than [number] days of the scheduled date, a partial refund may be provided at the discretion of the service provider.
• No Refunds: Cancellations made within [number] days of the scheduled event or service date are not eligible for a refund.

Cancellation by Service Providers

• Provider-Initiated Cancellations: In the event that a service provider needs to cancel a booking, customers will be notified as soon as possible and will receive a full refund or the option to reschedule the service.
• Alternative Arrangements: We will make every effort to find a suitable alternative service provider if a cancellation occurs.

Cancellation Due to Force Majeure

• Unforeseeable Events: If a cancellation is required due to unforeseeable events beyond the control of both the customer and the service provider (e.g., natural disasters, pandemics), refunds and rescheduling will be handled on a case-by-case basis.

Cancellation Process

• Initiating a Cancellation: To cancel a booking, customers must contact us at support@wedifolio.co.zw or through their account dashboard on our website, providing their booking details and reason for cancellation.
• Confirmation of Cancellation: Customers will receive a confirmation email once the cancellation request has been processed. This email will include details about the refund status and any further actions required.
• Refund Process: Approved refunds will be processed within [number] business days of the cancellation confirmation. Refunds will be issued using the original payment method.

Changes to the Cancellation Policy

We reserve the right to update or modify this Cancellation Policy at any time. Changes will be posted on our website, and the "Last Updated" date will be revised accordingly. Customers are encouraged to review this policy periodically for any updates.

For any questions or concerns about our Cancellation Policy, please contact us at support@wedifolio.co.zw.