17. Refund Policy
Last Updated: [Date]
Refund Policy
At Wedifolio, we strive to provide excellent services and customer satisfaction. However, we understand that situations may arise where refunds are necessary. This policy outlines the conditions under which refunds are issued.
Eligibility for Refunds:
- Service Not Delivered: If a service you booked through our platform was not delivered, you may be eligible for a refund.
- Cancellation: Refunds for cancellations will depend on the terms agreed upon at the time of booking. Please refer to the specific cancellation policy for each service provider.
- Dispute Resolution: If there is a dispute regarding the service delivered, we will mediate between the customer and the service provider to reach a fair resolution.
Process for Requesting a Refund:
- Contact Support: Reach out to our customer support team at [your email] with your booking details and reason for the refund request.
- Review: Our team will review your request and the circumstances surrounding it.
- Resolution: We will provide a response within [number] business days, detailing the next steps and any action taken.
Exceptions:
- Certain services may be non-refundable, as specified in their terms of service.
- Refunds will not be issued for dissatisfaction based on subjective criteria such as personal taste or preference.
For any questions or concerns about our refund policy, please contact us at [your email].